Customer Support Center

If you have a question on how to use your equipment or experiencing a technical problem, we’re here to help. Below are a few easy steps to get your questions answered.

Follow These Steps to Get Your Questions Answered:

1. KNOWLEDGE BASE

Knowledge Base is the great place to start! It’s our #1 resource for “How To’s”, FAQs and documentation for most Avidyne products. Everything from warranty to software updates, how to set up your IFD100 app, training information and more. Before you call your dealer or submit a support ticket, check The Knowledge Base first. The answer you seek may be there!

Disclaimer: Information included in The Knowledge Base is for reference only used for general information purposes. Please refer to the Installation Manual, Pilot’s Guide, or other FAA approved data for official instructions.

PILOT PORTAL

2. CONTACT YOUR DEALER

Your dealer/installer is the most familiar with the technical aspects of your equipment since they are who installed it in your aircraft. If you are having technical issues, and cannot find the answer in Knowledge Base, please contact the dealer that installed your equipment for assistance.

FIND A DEALER

3. SUBMIT A SUPPORT TICKET

If your question or technical issue remains unresolved, you can submit a support ticket to our Technical Support Team. Upon submitting, one of our Tech Support Representatives will be assigned to handle your case and will contact you as soon as possible. Please be as complete and thorough as possible in explaining what you’re having trouble with.

SUBMIT A TICKET

Additional Resources and Documentation:

PILOT TRAINING

Avidyne is committed to helping pilots learn everything there is know about our products. From the basics to the most advanced features and functionality, we have you covered! Register for the next live webinar, watch replays with Webinars On Demand, or view our latest Getting Started YouTube Video series.

Getting Started Training Videos

Webinars On Demand

Register for the Next Webinar Training

PRODUCT DOCUMENTATION

Find Product Brochures, Installation Manuals, Pilot’s Guides, Certification Documents, Obstacle Data, Service Bulletins and Service Information Letters

GO SEARCH

CALL TECH SUPPORT

1 888.723.7592

Hours: Monday – Friday
8:00AM to 5:00PM EDT 1200 – 2100 UTC (closed on holidays)

An Avidyne Technical Support Representative will respond as soon as possible.

Contact Support

Become A Member And Enjoy Special Perks!

We appreciate our Avidyne pilots. Put simply, we wouldn’t be here if it weren’t for you! That’s why we created the Avidyne Pilot Club.

The Avidyne Pilot Club is an elite group of pilots who share more in common than just the joy of flying; they love their Avidyne equipment. As a Pilot Club member, you gain exclusive access to insider news, Avidyne gear, merchandise, and special benefits. What’s more, if you tell a pilot friend about Avidyne and it results in a purchase, you could be eligible for special offers, discounts and possible upgrades.

To be eligible as a member, you must be a current Avidyne customer in good standing, be registered on MyAvidyne.com, and your friend or colleague must purchase an Avidyne IFD-Series unit.

On Facebook? Join the Avidyne Pilot Club Group for the latest news, updates and promotions! Avidyne Pilot Club Facebook Group

Join The Avidyne Pilot Club